Tomasz Wiśniewski

Saves your time by building bots that realy understand the customer

Tomasz joined Impuls Poznań Consulting in February 2019. Since then, he has built 34 conversational systems for companies in the transport, e-commerce, and construction industries. He is not interested in fairy tales about artificial intelligence replacing people. He is interested in your customer getting an answer in 12 seconds, rather than after two days of waiting for an email. It simply works and allows your employees to focus on sales, not on replying to the same questions about the price list.

In 2023, his proprietary bot for a local window wholesaler handled 12,450 inquiries without human intervention. Result? Only numbers count: the service department gained 31 additional hours weekly. Tomasz has his feet on the ground. Before he starts writing code, he analyzes your last 200 conversations with customers. We checked this on 423 clients – without specific data analysis, no automation will bring profit.

Specific implementations instead of promises

Tomasz specializes in connecting bots with CRM systems. Thanks to his work, the salesperson sees the entire conversation history with the bot directly in the customer's card. No more manual work and copying content from the communicator to the database. The solutions he implemented shortened the lead qualification process in a shipping company from 4 hours to just 9 minutes. Everything happens on its own while you can focus on closing contracts.

• Launching a bot in 14–18 business days.
• Full integration with Pipedrive or HubSpot system.
• Automatic effectiveness reports every Monday at 8:00 AM.
• Reduction of repetitive inquiries by an average of 42%.

Privately, Tomasz is a fan of vintage motoring and a resident of Poznań's Jeżyce. In his garage, he restores motorcycles, which teaches him the precision he transfers to the world of code. Every project of his is as solid as an old machine's engine – it must work flawlessly for years, not just look nice on a presentation. If you are looking for someone who will stop talking theory and just arrange your communication, Tomasz is the right person.